Subject: Tech Support Candidate - Akshay sharma
From: Akshay sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jun 2022 09:15:34 -0400

Tech Support
Test

Name

Akshay
sharma

E-mail

[email-masked]

Phone Number

(91) 8375958090

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Malviya nagar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

na

na

17000

Previous Employer 1

na

na

na

29000

Previous
Employer 2

na

na

na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

device must be needed a network troubleshooting
if that doesnt work then we should check internet

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

first turn
on device then click bluetooth button if there is any then go to phone open
bluetooth settings and connect to bluetooth there must be a name of that
bluetooth device

What according to you makes you a
good candidate for customer service or technical support job?

who resolve their problem

On a scale of 1 - 5
please rate your fluency in spoken English

5