Subject: Tech Support Candidate - khushbu saroj
From: khushbu saroj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jun 2022 05:07:01 -0400

Tech Support
Test

Name

khushbu
saroj

E-mail

[email-masked]

Phone Number

(91) 8788302753

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

noida sector 18

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

looking for job

Previous
Employer 1

Techsrow

technical support

may2022

38000

Previous
Employer 2

PHN technology pvt

developer trainer

june
2021

20000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1) check
with internet connection

2)check with other online websites.

3) remove LAN cable once and connect back again.

4)restart the router once .

5) check the IP address

6)check-in network connect once again.

7)Try the website (www.ndtv.com)

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1)Turn on the Bluetooth of your speaker

2)Turn on the Bluetooth of your mobile device

3)In mobile check with the available device

4)In an available device, the name of your Bluetooth speaker will be paired with
that.

What according to you makes you a good candidate
for customer service or technical support job?

The key
requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your
fluency in spoken English

4