Subject: Tech Support Candidate - Ajit Jha
From: Ajit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jun 2022 03:58:49 -0400

Tech Support
Test

Name

Ajit
Jha

E-mail

[email-masked]

Phone Number

(+91) 9988801286

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 56, Noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CSS Corp Pvt. Ltd.

Technical Support
Engineer

Now

33,000

Previous Employer 1

Real Time Data
Services

Sales Engineer

3 August 2020

24,000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will try to open the website in another
browser to check whether it is a generic issue or a browser fault.

2. If the website does not open in another browser, I will try to 'ping' a known
website like www.google.com in cmd to check whether there is an internet
connection or not.

3. If the ping command works without error, there is an internet connection. In
the case of connection, I can simply reset the internet settings to default.
Else if there is an error, I will try to troubleshoot the connection.

4. In case of error, I will try to run 'ipconfig /all' command in cmd to check
whether the machine is connected to a network.

5. I will check the drivers for the ethernet and WiFi adapter in the device
manager whether they are installed properly.

6. For an ethernet connection, I will check the cable connection and connector
position. Also, for a WiFi connection, I will try to reset the
router.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on Bluetooth on the phone and search
for available devices.

2. Turn on the speaker and press the Bluetooth pairing button on it.

3. The phone will detect the speaker in the vicinity. Select the speaker from
the list of available devices.

4. The pairing will begin. It might ask for a code that needs to be
entered(usually 1234, 0000, or 00).

5. Once the speakers are paired with the phone, they can be connected easily by
simply turning on the Bluetooth on the phone and speaker so that they get
connected automatically.

What according to you makes you a good candidate
for customer service or technical support job?

1-A
grateful attitude. The candidate should be thankful for everything.

2-A helping nature. The candidate should have the desire to serve and help the
customers without any expectations in return.

3-Insatiable curiosity. The job requires the candidate to keep on learning and
get acquainted with new problem scenarios that he or she may encounter.

4-Great level of patience. The job can test the patience of the candidate at
times given the variety of customers whom he or she might have to interact
with.

5-Quick learning skill. The job requires the candidate to answer questions and
resolve issues on the go, for the cases he or she might not be familiar with.
The only rescue in such situations is the internet. But it requires a keen eye
and quick grasping power to filter the solutions on the internet.

On a
scale of 1 - 5 please rate your fluency in spoken English

5