Subject: Fw: Tech Support Candidate - Rohit Dabas
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 13 Jun 2022 07:57:19 +0000

interview
________________________________
From: Rohit Dabas <[email-masked]>
Sent: Saturday, June 11, 2022 10:55 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rohit Dabas

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rohit Dabas
E-mail  [email-masked]
Phone Number    (0120) 8050472826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cyfuture        Tech support engineer   30 Jan 2021
Previous Employer 1     Convergys       Sr tech support engineer        1st April 2019
Previous Employer 2     HPE     IT Analyst      8 Jan 2018
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will relaunch browser and also I will check if I can open the same website into another browser.
If same issue persist,  I will clear cache and cookies delete history for all the time.
Also I will try to ping website and my IP from command prompt in order to make sure if internet is working fine.
If all good then I will restart my PC and router.
If same issue I will reinstall browser.

If also unable to access website then I will check on another PC or with another  internet connection.

There could be many troubleshooting steps further as well.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth on both the devices
Search for your speaker in your mobile phone and
Pair it
It will connect.
What according to you makes you a good candidate for customer service or technical support job? I love resolving technical issues and also I am curious to know what's going inside of the device.
I remember when I was in 7th standard I opened  my monitor just to check what is inside and how screen comes.

I am active listener and with very less info I have the  ability to resolve technical problems

On a scale of 1 - 5 please rate your fluency in spoken English  4