Subject: Fw: Tech Support Candidate - Ashu Gupta
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 13 Jun 2022 07:53:34 +0000

no
________________________________
From: Ashu Gupta <[email-masked]>
Sent: Saturday, June 11, 2022 6:48 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ashu Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ashu Gupta
E-mail  [email-masked]
Phone Number    (91) 8860169542
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      West Delhi palam
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Na
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Advatix Customer support executive      Still working   26k
Previous Employer 1     Genpact Customer support executive              20
Previous Employer 2     DTDC    IT support              15
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we will check network connection it's working or not.
2.we will check correct URL
3.if internet is not working.so we will IP address is pinging or not and command is ipconfig
5.we will check lan connectivity or wifi connectivity
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.i will enable the Bluetooth of my phone
2.i will switch on of blutooth speaker
3. I will connect my phone with Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? According to me both profiles are gud and both profiles are same because if customer is facing any issue with her/him system issue or any network issue so we are provide quick resolution of the customer through call and email as well
On a scale of 1 - 5 please rate your fluency in spoken English  4