Subject: Fw: Tech Support Candidate - Lucky Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 13 Jun 2022 07:50:58 +0000

interview
________________________________
From: Lucky Singh <[email-masked]>
Sent: Saturday, June 11, 2022 11:15 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Lucky Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Lucky Singh
E-mail  [email-masked]
Phone Number    (+91) 9958507971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Jira
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Garg Data Information   Application support specialist          467000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Try to check the connection whether it is okay.
If yes, I will check the error code suppose if it is 404 error. I will check my router and restart it. If all seems fine, Then, I will clear the cache and cookie.
Then try to reload the website.

Hopefully, it will work. If I still face issue, I will contact the technical team.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the Bluetooth speaker.
Open and select Bluetooth open in mobile phone.
Search the speaker name.
Click on that the name is available.
And click on "Pair" button.

Result: Bluetooth speaker will be ready to use.
What according to you makes you a good candidate for customer service or technical support job? I have 4 years of experience with the technical support and I have worked in two MNC's for the same where I have learnt different users behaviours and can understand and help users for their issue.
On a scale of 1 - 5 please rate your fluency in spoken English  4