Subject: Fw: Tech Support Candidate - Saif Ali
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 13 Jun 2022 07:46:45 +0000

interview
________________________________
From: Saif Ali <[email-masked]>
Sent: Monday, June 13, 2022 12:52 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Saif Ali

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Saif Ali
E-mail  [email-masked]
Phone Number    (91) 9758069452
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok Nagar, Near noida Sector 15
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Sr. Tech Support        July 28, 2022   30000
Previous Employer 1     Tech Mahindra   CSA     July 2, 2020    16000
Previous Employer 2     Cogent e services       CSA     23 June, 2018   6500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will check the error that is coming on the screen. Will clear the cookies, browsing history of the web browser and also will check if there is any anti virus which is not letting the web open.
If that does not work will check the web if its correct or not on another web browser, if its working fine on other browser, will uninstall and reinstall the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First will turn on the bluetooth of speaker then will turn on the bluetooth on mobile phone. Will go to bluetooth settings in mobile phone and will search the speaker name there. It will show there, will pair it and then will get it connected.
What according to you makes you a good candidate for customer service or technical support job? I love to speak with customer, i am patient enough and have got the multiple appreciation from my management and seniors as well that i can easily convince the customer. I love to learn new technical things, i am fond of troubleshooting, at my home i am the person who have been taking care of all the laptops or mobile phone related to the hardware or the software issues.
On a scale of 1 - 5 please rate your fluency in spoken English  5