Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Jun 2022 13:40:59 -0400

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (91) 9818851701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur Vihar phase-1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr.Technical Agent | Still working | 27,000
Previous Employer 1 | Iqor | Sr.Agent Collections | 30/07/2020 | 25,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.)I'll try to capture the error code
2.)Then I'll try to change the browser on which I was facing the error.
3.)I'll Google the error code and try to resolve the problem by following steps given in the articles.
4.)If I'm facing the error code because of the OS then I'll chat with the manufacturer. i.e., Microsoft

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.)Make sure the speakers and the Bluetooth switch  is powered on.
2.)Make sure the Bluetooth is powered on mobile
3.)Start searching for new devices in mobile's Bluetooth settings
4.)Pair both the devices i.e., Mobile as well as speakers
5.)Start enjoying the music.

What according to you makes you a good candidate for customer service or technical support job?

1.)Discliplined
2.)Eager to learn new things on a regular basis
3.)Knowledgeable
4.)Professional
5.)Responsible

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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