Subject: Tech Support Candidate - Lucky Singh
From: Lucky Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Jun 2022 13:45:57 -0400

Tech Support
Test

Name

Lucky
Singh

E-mail

[email-masked]

Phone Number

(+91) 9958507971

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Jira

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Garg Data Information

Application support
specialist

467000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Try to check the connection
whether it is okay.

If yes, I will check the error code suppose if it is 404 error. I will check my
router and restart it. If all seems fine, Then, I will clear the cache and
cookie.

Then try to reload the website.

Hopefully, it will work. If I still face issue, I will contact the technical
team.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on the Bluetooth speaker.

Open and select Bluetooth open in mobile phone.

Search the speaker name.

Click on that the name is available.

And click on "Pair" button.

Result: Bluetooth speaker will be ready to use.

What according to
you makes you a good candidate for customer service or technical support
job?

I have 4 years of experience with the technical support and I
have worked in two MNC's for the same where I have learnt different users
behaviours and can understand and help users for their issue.

On a
scale of 1 - 5 please rate your fluency in spoken English

4