Subject: Re: Tech Support Candidate - Anmol Arora
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 11 Jun 2022 00:43:03 -0700 (MST)

bad comm ,wrong pronunciation 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 7, 2022 6:17:36 PM 
Subject: Fw: Tech Support Candidate - Anmol Arora 

looks copied but do a quick interview 

From: Anmol Arora <[email-masked]> 
Sent: Saturday, June 4, 2022 9:38 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Anmol Arora 

	

	
			Tech Support Test 
		
	Name 	Anmol Arora 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9871016509 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
coding(HTML,CSS,JAVASCRIPT,PYTHON) 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	- 	- 	- 	- 
Previous Employer 1 	WhiteHat Junior 	Curriculum Support Associate 	18-04-2022 	27000 
Previous Employer 2 	Robospecies Technologies Pvt Ltd 	Innovation Engineer 	29-01-2021 	21000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	It depends on what is the error we are getting on screen, there are some errors and the conditions as per the errors mentioned below. 

1) The connection was interrupted? 
2) The connection was reset? 
3) The connection has timed out? 

SOLUTION 

***Your internet connection should be active or working*** 

1) Try clearing cookies and catch of the browser. 

steps to follow; 
a) If you are using chrome browser then go to top right menu options and select the settings where you need to find privacy and security and then the first option ' clear browsing data 'then select the time range you wish to delete the data from which time range and then delete it and then check the website to open again, in most of the cases, the issue will get resolved, if still not resolved then we have to do some different steps to find the specific resolution. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Turn on the Bluetooth of your Bluetooth speaker. 
2) Turn on the Bluetooth of your Smartphone. 
3) make sure the visibility of your Smartphone Bluetooth is enabled. 

4) Then select the name of your Speaker and then click to connect. 

5)It will ask you to pair it, follow the steps to pair it using some 4 digit pairing password and after pairing, the connection will be established. 
	What according to you makes you a good candidate for customer service or technical support job? 	As I come from Technical background and experiences, I found this job role suitable for me. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5