Subject: Re: Tech Support Candidate - Madhav Yeggireddy
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 11 Jun 2022 00:34:26 -0700 (MST)

stay in banglore ,little MTI ,ok comm,can talk once 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 7, 2022 6:21:13 PM 
Subject: Fw: Tech Support Candidate - Madhav Yeggireddy 

interview 

From: Madhav Yeggireddy <[email-masked]> 
Sent: Friday, June 3, 2022 1:24 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Madhav Yeggireddy 

	

	
			Tech Support Test 
		
	Name 	Madhav Yeggireddy 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8985676175 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Andhrapradesh 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Active directory, O365, BFSI application 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	MINDTREE 	Engineer 	23/05/2022 	33000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we would ask them to check if other web applications are working. 
If other application are not working, I would recommend them to check their internet connection and then try loading the site. If other application are working and this is the only site not working, then I would suggest them to access the app on other browser, if it works on other browsers then I would do a current browser reset and it should be good. If it is still not working I would ask if he is trying to access the site for the first time and if he is accessing it for the first time, I would suggest him to initiate an access request and if not I would ask him when was the last time he accessed the app. If it is long time back I would check for his access to site on Security group using Active directory by referring to knowledge base and previous tickets for such issue and resolve it accordingly 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings on your mobile 
Search for Bluetooth 
Turn on your Bluetooth device and search for nearby Bluetooth devices on mobile 
Make sure your other Bluetooth speaker is ON and it is nearby your mobile. It then shows your speaker name on listed Bluetooth devices on your mobile. Click on it and it gets connected 

	What according to you makes you a good candidate for customer service or technical support job? 	I love talking to people and resolve their issues 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4