Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Jun 2022 02:36:41 -0400

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 8506897792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prakruthi recycling pvt ltd | It support | 10 march 2022 | 16k
Previous Employer 1 | Prakruthi recycling pvt ltd | It support | 10 march 2023 | 16k
Previous Employer 2 | Intelnet global | Csa | 2021 February | 12 I

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The step we will follow is
1 we check our internet connection cable wifi what ever we are using

2 we will check that website is malicious or viruses

3 we will check that website is allowed to our organizations or not

I hope after follow these step probĺeme will be resolved if not then we will use network monitoring toll

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 switch on the bluetooth
2 switch on bluetooth of your phone you want to connect it will get connected

What according to you makes you a good candidate for customer service or technical support job? | According to me my experience and problem solving knowledge will took me there
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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