Subject: Tech Support Candidate - Shikha Singh Shikha
From: Shikha Singh Shikha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 10:10:09 -0400

| | Tech Support Test

Name | Shikha Singh Shikha
E-mail | [email-masked]
Phone Number | (91) 8287125356
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer care executive | Currently | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Maybe this site is blocked and not safe that’s why I am unable to open.
Second step I will try off my mobile data and then in flight mode on after then flight mode off and check the mobile data and retry.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I have to on Bluetooth of phone and speaker and the go to the setting of my phone and check the it’s showing device name after found device name then I clicked on the device name and allow for pairing with my mobile phone after then I saw it’s connected. Now my mobile phone connect with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Currently working as customer care executive I know how to treat customer how to give empathy and acknowledge all their concern. How to give best resolution according to the policy of the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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