Subject: Tech Support Candidate - Mustafa Raza
From: Mustafa Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 09:47:27 -0400

| | Tech Support Test

Name | Mustafa Raza
E-mail | [email-masked]
Phone Number | (011) 91 8298596085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen Bagh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I and S Build Tech pvt Ltd | Administrator | Till Now | 25000
Previous Employer 1 | Saudi Technology Base Lube Oil Plant | I. T Engineer | Jan 2016 | 200000
Previous Employer 2 | Al Jazira Al Arabia | I. T Specialist | Jan 2015 | 100000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

For this error having must probably have three reasons.
1 First of all check the web address for typing.
2 Make sure your internet connection is working    fine.
3 Other wise contact website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First sure bluetooth is turned on. Touch and hold bluetooth in the list of paired devices' tap a paired but unconnected device when your phone and the bluetooth device are connected.
What according to you makes you a good candidate for customer service or technical support job? | According to my worked experience ' I have make sure   for good candidate to solving customer technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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