Subject: Tech Support Candidate - Mayank jha
From: Mayank jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 07:48:27 -0400

Tech Support
Test

Name

Mayank
jha

E-mail

[email-masked]

Phone Number

(76671) 49054

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Interra IT

Previous Employer 2

Tech Mahindra

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

We will check what exactly
issue is going on & then will try to find out resolution that can be tried
& if its work then ok but if not then will go for alternative.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

first of all we need to enable bluethooth in speaker and then we
nedd to go to bluetooth setting & search new connect & will check the
name in the list and tthen try to connect it.

What according to
you makes you a good candidate for customer service or technical support
job?

I have two years of experience in technical support & it's
my dream job.

On a scale of 1 - 5 please rate your fluency in
spoken English

5