Subject: Re: Tech Support Candidate - Mohit Guota
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 10 Jun 2022 01:20:15 -0700 (MST)

ok comm ,but looking 
for mininimum 8LPA 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 7, 2022 6:23:21 PM 
Subject: Fw: Tech Support Candidate - Mohit Guota 

interview 

From: Mohit Guota <[email-masked]> 
Sent: Friday, June 3, 2022 1:05 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Mohit Guota 

	

	
			Tech Support Test 
		
	Name 	Mohit Guota 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9034012434 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Chandigarh 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Finxera Inc. 	Analyst 	6 July 2022 	25.5 K 
Previous Employer 1 	Teleperformance 	Support executive 	26th Apr 2021 	18K 
Previous Employer 2 	Eclerx services 	Analyst 	16th Mar 2019 	15K 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I'll check my Internet connection first if it's not working I'll connect to a stable internet connection. 

2.If internet is working then I'll check the URL if it's correct or not. 

3.If URL is correct then I'll go in browser's settings to clear cache & cookies and restart the system. 

This is how I'll handle the issue and if the issue remains the same we need to reach out to specialized team to get help. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Turn ON Bluetooth of Mobile phone & Bluetooth speaker both 

2.Search the name of Bluetooth speaker in Available devices in Mobile phone 

3.Start pairing mobile phone Bluetooth with Speaker 

4. After pairing we can connect both the devices. 
	What according to you makes you a good candidate for customer service or technical support job? 	I've experience more than 4 years where I took challenges of delivering best support to meet Service level agreement with more flexibility and pressurising situations. I've met the KPI's of all the process and got various clients l appreciations in helping to troubleshoot the issue remotely. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4