Subject: Re: Tech Support Candidate - Manish Garg
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 10 Jun 2022 01:08:36 -0700 (MST)

ok comm ,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 7, 2022 6:24:02 PM 
Subject: Fw: Tech Support Candidate - Manish Garg 

interview 

From: Manish Garg <[email-masked]> 
Sent: Thursday, June 2, 2022 7:59 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Manish Garg 

	

	
			Tech Support Test 
		
	Name 	Manish Garg 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8506970983 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Uttam Nagar, New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Quatratex digital Pvt Ltd 	Sr. Technical support executive 	Na 	
Previous Employer 1 	Allsec technologies Pvt Ltd 	Customer care executive 	Na 	
Previous Employer 2 	Na 	Na 	Na 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	That depends on the error of website is not opening then i will check wifi connection and if that is working fine then i will check ping command for connectivity of internet from ISP. And if that is working fine then i will restart router. And i am sure most of the time it fix the issue. 

And if it is the browser issue, first i will use different browser to check if it is or not then i will install the browser 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on Bluetooth in the speaker. 
2. Turn in Bluetooth settings in phone. 
3. Check the Bluetooth speaker are discoverable 
4. Then click on it and piar it. 
It should be connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 6+ yrs experience in technical support with handling customer escalation and issues. Also i have some extra skills like html, MySQL, css, and digital marketing which i am sure help and company both in every possible aspects. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4