Subject: Tech Support Candidate - Amit Sawant
From: Amit Sawant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 04:06:01 -0400

| | Tech Support Test

Name | Amit Sawant
E-mail | [email-masked]
Phone Number | (91) 8888998884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Google Cloud Security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Tech Support | 04/22 | 42000
Previous Employer 1 | Cognizant | Tech Support | 06/18 | 35000
Previous Employer 2 | Wipro | Tech Support | 07/17 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the Internet connection, by checking google.com and run speed test.resetting the browser can be a quick fix. Will check if any firewall or Antivirus is blocking the website. If any issue due to poor connection. Try to go in browser setting and clear/flush the cache, check if there is issue with plug in's. It can also be the issue with NDTV ,will try to ping the website from CMD. May be there is server down, will check that. In case thats the problem will contact the developer of website. Rebooting of server may resolve the problem, but thats a last step.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I consider it as Android Phone.
1) Need to go to Bluetooth settings and pair either Bluetooth headphones or speaker one by one..
2). Activate bluetooth
3) Bluetooth speaker name appears
Tap to the name of Bluetooth name of speaker

What according to you makes you a good candidate for customer service or technical support job? | I have did my masters from University of Wales in London(English speaking country) and cleared IELTS exam. I have good English communication skills. I have worked with all types shift timings. (eg. UK, USA, Australia) I can work 24/7 any type of shift timing required. I have good listening skills and which is most important part of Tech support job. I have very good problem solving skills and have wrote 2 KB articles for my last project. I have also certified for Google Cloud Security Engineer. I have handled team of 21 people.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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