Subject: Re: Tech Support Candidate - Pankaj Prasad
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 10 Jun 2022 00:26:48 -0700 (MST)

ok comm ,can consider,stay in Banglore,will relocate, 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, June 9, 2022 3:53:36 PM 
Subject: Fw: Tech Support Candidate - Pankaj Prasad 

interview 

From: Pankaj Prasad <[email-masked]> 
Sent: Thursday, June 9, 2022 1:14 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Pankaj Prasad 

	

	
			Tech Support Test 
		
	Name 	Pankaj Prasad 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9845149037 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Navi Technologies Pvt Ltd 	Operations Executive 	May 2022 	30000 
Previous Employer 1 	BGRS GLOBAL PVT LTD 	Support Services Coordinator 	August 2021 	22000 
Previous Employer 2 	Firstsource Solutions Pvt Ltd 	Tech Operations 	July 2019 	18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	We would check cables and make sure internet is connected while checking on the command prompt with ping command. 
We would check if the site not moved to a different address. 
We would check the firewall if that website is blocked due to restrictions on the network. 
We would then make sure that we clear cache and cookies and reload the website. 
Change the browser maybe. 
Check if there any VPN active in extensions as some website doesn't open in some countries due to regulations. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First activate the pairing mode in bluetooth speaker if the device is visible on the mobile phone after switching on the bluetooth on phone tap on the device and check if the device name is same you are connecting with. 
Then bluetooth device authenticate the key and tap yes to connect the device. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have experience of about 3 years in customer support and performing troubleshooting application in a B2C role. 
I have knowledge of ticketing services and proven track record of documentation of queries raised by customer. 
Had collaboration with developers as well for better customer experience to find bugs in the application and escalate to relevant management. 
Raising incident management and taking ownership of queries to be addressed to meet the SLA' and drive effective resolution. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5