Subject: Re: Tech Support Candidate - Rahul Parashar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 10 Jun 2022 00:03:50 -0700 (MST)

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, June 9, 2022 4:06:47 PM 
Subject: Fw: Tech Support Candidate - Rahul Parashar 

interview 

From: Rahul Parashar <[email-masked]> 
Sent: Thursday, June 9, 2022 11:19 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Rahul Parashar 

	

	
			Tech Support Test 
		
	Name 	Rahul Parashar 
	E-mail 	[email-masked] 
	Phone Number 	(05722) 8791664230 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Hathras 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	Analyst 	Currently working 	17000 
Previous Employer 1 	Optum global solutions 	Appeals representative associate 	9th june 2021 	15000 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- Will make sure my computer is connected to internet. 
2- if not I will connect it to internet and will try again. 
3- If still not works, I will clear all all browsing data like, history, cache, password. Will close the browser, open again and try. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- Turn on bluetooth of mobile phone and speaker both. 
2- search speaker name in my mobile phone and will select it. By doing I will be able to connect to bluetooth. 
	What according to you makes you a good candidate for customer service or technical support job? 	Because I have experience for both customer service and technical support profile. I have provided satisfactory services in both field. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4