Subject: Tech Support Candidate - Sannidhya Shrivastava
From: Sannidhya Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 12:18:21 -0400

Tech Support
Test

Name

Sannidhya
Shrivastava

E-mail

[email-masked]

Phone Number

(07422) 7489544565

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indore

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Taskus

SME

Current

25000

Previous Employer 1

Teleperphormance

L2 CCE

Aug
2020

18000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I'll check if the system is
connected to a proper wifi connection with internet. If the system is connected
to internet but the page is still showing error then I'll check the date and
time settings of the system. If all the settings are correct and page still
shows the error then I'll delete all the cache and history through the advanced
settings of the browser. The. I'll restart the system and will try to load the
page again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the speaker and turn on BT pairing in
speaker. Turn on your phone's BT and check for available devices nearby. Once
the BT speakers are discovered. Tap on the name of BT speakers and and click on
the pair and connect option that comes with a popup.

What according to
you makes you a good candidate for customer service or technical support
job?

My good confidence and communication skills will help me
perform my best in this job.

On a scale of 1 - 5 please rate your
fluency in spoken English

5