Subject: Tech Support Candidate - Parth .
From: Parth . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 11:41:37 -0400

Tech Support
Test

Name

Parth
.

E-mail

[email-masked]

Phone Number

(+91) 7376589102

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurugram

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quess Corp

Associate Engineer

Present

15500

Previous
Employer 1

Amazon Development Centre India

Virtual Technical Support

Nov 2,
2021

28500

Previous Employer 2

Microsense Networks private
limited

IT Helpdesk Exercise

April 30, 2020

13500

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

My troubleshooting steps:

1. Firstly will check if computer is connected to the Internet (either Wi-Fi or
LAN Cable)

2. Will check the www.ndtv.com on the other devices with active internet as well
just to make sure the availability of the website.

3. If it is working on the other devices, then will clear cache and cookies and
will also disable proxies which are enabled.

4. Would check other websites as well if my computer is connected to
Internet.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps:

1. Power on the BT device.

2. Enable BT from settings of the phone

3. Will search for the available devices that are in the range, where BT speaker
is also present.

4. Will click and pair the BT speaker device with Smartphone.

What according to you makes you a good candidate
for customer service or technical support job?

To answer
this, I would like to inform about my experience of 15 months in Technical
support where I have dealt with all kinds of technology by providing Hardware
support, Network Support, Remote Support etc. In companies like Microsense,
Amazon and Indigo Airlines.

On a scale of 1 - 5 please rate your fluency in
spoken English

4