Subject: Re: Tech Support Candidate - Rahul Sangwan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 9 Jun 2022 06:36:48 -0700 (MST)

spoke to him,bad comm,wrong pronunciation 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, June 9, 2022 4:08:54 PM 
Subject: Fw: Tech Support Candidate - Rahul Sangwan 

interview 

From: Rahul Sangwan <[email-masked]> 
Sent: Wednesday, June 8, 2022 8:06 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Rahul Sangwan 

	

	
			Tech Support Test 
		
	Name 	Rahul Sangwan 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8949370714 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida sector 62 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	Desktop Support Engineer 		32000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all we will check the internet connection . 
After that we will check if the URL is correct or not . 
After that we will try to access the same URL in different browser . 
After that we will check if any static IP is given to the computer. 
After that we can also check if user is connected to any type of VPN which is blocking that URL . 
After that we can check firewall settings if the URL is blocked on firewall . 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First turn on the speaker . 
Then go to Bluetooth settings in mobile phone . 
After that search for available devices . 
then simply click on the connect button in front of the device name which we want to connect . 
	What according to you makes you a good candidate for customer service or technical support job? 	The best thing is I am working as technical support engineer from more than 3.5 years . I also have good command on both hardware and software troubleshooting . 
I have worked with both international and local users . 
My communication skills are also good . 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4