Subject: Fw: Tech Support Candidate - shubham gupta
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 9 Jun 2022 11:52:44 +0000

no
________________________________
From: shubham gupta <[email-masked]>
Sent: Thursday, June 9, 2022 4:23 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - shubham gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    shubham gupta
E-mail  [email-masked]
Phone Number    (91) 6280181518
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kota
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Voice communications
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Walkover        Senior Support Engineer 4th may 2022    40000
Previous Employer 1     TASL    Support Engineer        21st Oct 2021   26000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In these type of situations:-
1) I will open a new tab and check to see if i can load another website or not like google.com
* if i can able to open another site skip down it because only certain website have this issue
* if i can't open another site continue to the second step
2) Use another browser like edge or explorer and try to open the website which having the issue
*if the site works in another browser it means the proble existing in the previous browser
3) try clearing cookies and cache
4) clear all the history for better response
5) I will update all the browser if necessary or check out it is compatible or not
6) check for malicious websites errors
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Pair a bluetooth device:
1) go to the blutooth devices, search and hold it.
2) Tap pair new devices. If i don't find pair new devices check under the Available devices or tape more and refresh it
3) Tap the name of the bluetooth devices and pair with the mobile devices.
4) follow any on screen instructions for it.
What according to you makes you a good candidate for customer service or technical support job? 1) My previous experience with the customers
2) Details knowledge about the product and company policies
3) Good and effective communication skills
4)Patience to listen customers
5) More Important for me- Customer engagement
We are not here to give the answers or resolve their queries infact for them to treat customer like friend not just a robot to help them.
6) Good sense of humour
On a scale of 1 - 5 please rate your fluency in spoken English  4