Subject: Tech Support Candidate - Ashish Jangra
From: Ashish Jangra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 07:13:46 -0400

Tech Support
Test

Name

Ashish
Jangra

E-mail

[email-masked]

Phone Number

(+91) 7827827840

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Rajouri garden,
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cert technology

service desk analyst

09/06/22

36000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Launch another browser, like Internet Explorer or
Microsoft Edge, and try to open the site you were having problems with.

If it works then go to the browser settings and check cookies are enabled or
not.

Make sure your browser is up to date.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Place the Bluetooth device in pairing mode.

On the mobile, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on.

Scroll down to Other Devices and look for the Bluetooth speaker on the list.

When the speaker appears, select the device name to connect. It takes a few
seconds for the two devices to pair. When done, the status updates to Connected
on the screen.

What according to you makes you a good candidate
for customer service or technical support job?

“I
decided to go into technical support because I’ve been fascinated by
technology all my life, and I also love working with people. I want to use my
technical know-how to directly solve issues customers are having. I want to be
the person that makes life easier and more enjoyable for folks who’ve run into
a problem.”

On a scale of 1 - 5 please rate your fluency in
spoken English

4