Subject: Fw: Tech Support Candidate - Rahul Parashar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 9 Jun 2022 10:36:47 +0000

interview
________________________________
From: Rahul Parashar <[email-masked]>
Sent: Thursday, June 9, 2022 11:19 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rahul Parashar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rahul Parashar
E-mail  [email-masked]
Phone Number    (05722) 8791664230
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Hathras
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Analyst Currently working       17000
Previous Employer 1     Optum global solutions  Appeals representative associate        9th june 2021   15000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- Will make sure my computer is connected to internet.
2- if not I will connect it to internet and will try again.
3- If still not works, I will clear all all browsing data like, history, cache, password. Will close the browser, open again and try.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Turn on bluetooth of mobile phone and speaker both.
2- search speaker name in my mobile phone and will select it. By doing I will be able to connect to bluetooth.
What according to you makes you a good candidate for customer service or technical support job? Because I have experience for both customer service and technical support profile. I have provided satisfactory services in both field.
On a scale of 1 - 5 please rate your fluency in spoken English  4