Subject: Fw: Tech Support Candidate - Jatin Panchal
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 9 Jun 2022 10:33:37 +0000

no
________________________________
From: Jatin Panchal <[email-masked]>
Sent: Thursday, June 9, 2022 11:42 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Jatin Panchal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Jatin Panchal
E-mail  [email-masked]
Phone Number    (110059) 7210652515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Uttam Nagar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Concentrix      Senior Sales Representative     9 April 2022    30000
Previous Employer 2     Teleperformance Senior Representative   22 Jan 2022     20000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, I will go ahead and check the error whether it is due to Internet connectivity or not and If it is due to Internet connectivity then I will check the wires whether they are properly connected or not. Then I will check the IP address that I am getting whether it is APIPA or other. If I am getting APIPA it means the data packet is unable to reach DHCP server. We need to enable DHCP by using NCPA. CPL command and then once it will be activated then our Internet will start working.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we will Turn on bluetooth speaker and then will enable mobile bluetooth as well. After that we will see the Bluetooth speaker name in our scanned devices list and we will click on the name of Bluetooth speaker and then it will be connected.
What according to you makes you a good candidate for customer service or technical support job? The most important thing is patience while dealing with customers and then we should have product knowledge and then rest can be easily handle.
On a scale of 1 - 5 please rate your fluency in spoken English  5