Subject: Fw: Tech Support Candidate - Sahil Chauhan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 9 Jun 2022 10:33:22 +0000

no
________________________________
From: Sahil Chauhan <[email-masked]>
Sent: Thursday, June 9, 2022 11:43 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sahil Chauhan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sahil Chauhan
E-mail  [email-masked]
Phone Number    (+91) 9351078773
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Jaipur but i will relocate to noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Concentrix      Representative  15 August 2021  27000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The first thing i will do ia i'll make sure that my internet is working properly or not.
After that if the wifi is not facing any kind of issue then i will close all the running programs on my computer and i will restart it, as many basic problems are solved by restarting the system.
If still it doesn't work i will wait for some time as  the website is Down for Everybody and just for me.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1-First i will turn on Bluetooth of the speaker.
Step 2-Then i will turn on my mobiles Bluetooth.We can Bluetooth icon in control panel if there is no icon we can just simply go to settings and turn on the Bluetooth.
Step 3- Now i will find my Bluetooth speaker name in my mobile.
Step 4- Now i will tap on the Bluetooth speaker name and it will be connected.
You can hear a sound from speaker as it connects.
What according to you makes you a good candidate for customer service or technical support job? First of all i have a willingness of helping people and customer service is all about helping the customers regarding the services and products they use of the company.
Second i have good communication skills and i like to interact with people.
I have also worked in Concnetrix, Pune as a Advisor I, Chat Support in Amazon(NA) process.
My role in my previous company was to handle customers and give them a satisfactory resolution regarding their queries through Chat.
I don't have any experience in technical support but from my childhood i have been a tech guy.
I can understand every technical device very easily.
On a scale of 1 - 5 please rate your fluency in spoken English  5