Subject: Fw: Tech Support Candidate - Aditya Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 9 Jun 2022 10:30:50 +0000

no
________________________________
From: Aditya Kumar <[email-masked]>
Sent: Thursday, June 9, 2022 11:46 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Aditya Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aditya Kumar
E-mail  [email-masked]
Phone Number    (+91) 8603329878
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     A3Logics        Edi Analyst     15 Feb 2021     21000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  open the terminal >pin www.ndtv.com > clear the catch & cookies from browser > at least restart the pc.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from the top of the screen.
2. Make sure Bluetooth is turned on.
3. Touch and hold Bluetooth.
4. In the list of paired devices, tap a paired but unconnected device.
5. When your phone and the Bluetooth device are connected, the device shows as "Connected".
What according to you makes you a good candidate for customer service or technical support job? According to me without knowledge of customer handling we cannot move to technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  5