Subject: Fw: Tech Support Candidate - Barsha ghosh Barsha
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 9 Jun 2022 10:25:05 +0000

no
________________________________
From: Barsha ghosh Barsha <[email-masked]>
Sent: Thursday, June 9, 2022 12:53 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Barsha ghosh Barsha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Barsha ghosh Barsha
E-mail  [email-masked]
Phone Number    (741101) 9126316713
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Flipkart        Cce             13k
Previous Employer 1     Css corp        Technical support       15th march      21
Previous Employer 2     Wipro technology        Associate       13th july       12
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I have to try incognito mode have to clear browser cache and cookies, have to check wifi is in use or not antivirus or firewall dns setting also  ,restart of wrb browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I have to swipe the top of the screen then have to touch and hold bluetooth then tap pair new device. If there is no device then have to check on available devices, need to check the name of bluetooth device which i want to pair. Settings bluetooth other device or connected device
What according to you makes you a good candidate for customer service or technical support job? In customer service in general or technical support patience ability  to work in pressure,active listening,  empathy have to maintain kpi and performance oriented
On a scale of 1 - 5 please rate your fluency in spoken English  3