Subject: Fw: Tech Support Candidate - Pankaj Prasad
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 9 Jun 2022 10:23:36 +0000

interview
________________________________
From: Pankaj Prasad <[email-masked]>
Sent: Thursday, June 9, 2022 1:14 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Pankaj Prasad

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Pankaj Prasad
E-mail  [email-masked]
Phone Number    (91) 9845149037
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Navi Technologies Pvt Ltd       Operations Executive    May 2022        30000
Previous Employer 1     BGRS GLOBAL PVT LTD     Support Services Coordinator    August 2021     22000
Previous Employer 2     Firstsource Solutions Pvt Ltd   Tech Operations         July 2019       18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  We would check cables and make sure internet is connected while checking on the command prompt with ping command.
We would check if the site not moved to a different address.
We would check the firewall if that website is blocked due to restrictions on the network.
We would then make sure that we clear cache and cookies and reload the website.
Change the browser maybe.
Check if there any VPN active in extensions as some website doesn't open in some countries due to regulations.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First activate the pairing mode in bluetooth speaker if the device is visible on the mobile phone after switching on the bluetooth on phone tap on the device and check if the device name is same you are connecting with.
Then bluetooth device authenticate the key and tap yes to connect the device.
What according to you makes you a good candidate for customer service or technical support job? I have experience of about 3 years in customer support and performing troubleshooting application in a B2C role.
I have knowledge of ticketing services and proven track record of documentation of queries raised by customer.
Had collaboration with developers as well for better customer experience to find bugs in the application and escalate to relevant management.
Raising incident management and taking ownership of queries to be addressed to meet the SLA' and drive effective resolution.
On a scale of 1 - 5 please rate your fluency in spoken English  5