Subject: Tech Support Candidate - Harshit Malhotra
From: Harshit Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 02:30:23 -0400

Tech Support
Test

Name

Harshit
Malhotra

E-mail

[email-masked]

Phone Number

(91) 8700997217

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
AWS

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I will check if my internet is active or
down at the moment.  If the internet is active i'll check for the status of the
website. If website also isn't having any downtime, i'll try opening website on
another device. If the website opened successfully, i'll clear the cached data
and cookies of the browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Firstly,
Turn on the Bluetooth speaker and my Device's bluetooth. Then i'll pair my
device with the speaker's Bluetooth using the phone's bluetooth
menu.

What according to you makes you a good candidate
for customer service or technical support job?

Extremely
motivated to provide my best at this job. I am a fresher and i am eager to learn
new things. I like challenges. I think i'll do my best to provide best customer
support within this job role

On a scale of 1 - 5 please rate your
fluency in spoken English

4