Subject: Tech Support Candidate - Rahul Parashar
From: Rahul Parashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 01:49:43 -0400

Tech Support
Test

Name

Rahul
Parashar

E-mail

[email-masked]

Phone Number

(05722) 8791664230

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Hathras

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Analyst

Currently working

17000

Previous Employer 1

Optum global solutions

Appeals
representative associate

9th june 2021

15000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1- Will make sure my computer is connected to
internet.

2- if not I will connect it to internet and will try again.

3- If still not works, I will clear all all browsing data like, history, cache,
password. Will close the browser, open again and try.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1- Turn on
bluetooth of mobile phone and speaker both.

2- search speaker name in my mobile phone and will select it. By doing I will be
able to connect to bluetooth.

What according to you makes you a
good candidate for customer service or technical support job?

Because I have experience for both customer service and
technical support profile. I have provided satisfactory services in both field.

On a scale of 1 - 5 please rate your fluency in
spoken English

4