Subject: Tech Support Candidate - Aman Intekhab
From: Aman Intekhab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 01:46:24 -0400

Tech Support
Test

Name

Aman
Intekhab

E-mail

[email-masked]

Phone Number

(91) 8538917519

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New Delhi

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Technologies

Project Engineer

16th August

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If we are getting error while opening sites first
of all we have to clear history and cache of of the browser and then restart the
browser.If it is not fixed,we will have to check if there is any updates for thr
browser,if yes then we have to update and again restart and check and try to
open the site in different browser as well

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Turn ON
the blutooth of mobile phone.

2.Turn ON speaker

3.put both speaker and mobile phone near to them

4.It will get automatically connected

What according to
you makes you a good candidate for customer service or technical support
job?

I think I am great in time management.I learn new skills and
way to resolve every issue in which consumption of time should be less and I am
having experience of 3years in IT field so I think i have found the way to
interact with customers in such a way that if they are frustrated as well i can
make them calm through my words.

On a scale of 1 - 5
please rate your fluency in spoken English

5