Subject: Tech Support Candidate - Neeraj saharan
From: Neeraj saharan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 01:03:11 -0400

Tech Support
Test

Name

Neeraj
saharan

E-mail

[email-masked]

Phone Number

(+91) 9996468647

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NCR delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TCS

support executive

currently working

29k

Previous Employer 1

XPS

desktop support

20th june
2021

23k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step1-Check the website its correct or not.

Step2-Check the Internet connection.

Step3-Change the browser.

Step4-Change the internet connection

Step5-Restart the browser and machine

Step6-If still not working will escalate the issue to higher level.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step1-Swith ON the Bluetooth for boyh mobile and speaker.

Step2-Open mobile setting>go to Bluetooth menu and search for the device.

Step3-Search for the device>pair with the device.

Step4-Click on allow and the Bluetooth will get connected

What
according to you makes you a good candidate for customer service or technical
support job?

1. Candidate should have good communication
skills

2. Candidate should have good technical skills.

3. Candidate should be polite in nature.

4. Candidate should have problem solving nature

5. Candidate should have positive attitude

On a scale of 1 - 5
please rate your fluency in spoken English

5