Subject: Tech Support Candidate - Neelam Gautam
From: Neelam Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jun 2022 10:51:48 -0400

Tech Support
Test

Name

Neelam
Gautam

E-mail

[email-masked]

Phone Number

(810) 9601875

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Satna

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

nA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1-Restart our internet connection.

2-clear our browser cache.

3-Refresh the page.

4-shutdown our computer after we save our files ,data .

5-Disable the windows firewall.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 >Turn on our bluetooth headset.

2>Tap pair a device.

3>Tap the speakers name .

4-connect our device to moblie phone .

What according to
you makes you a good candidate for customer service or technical support
job?

1-my knowledge .

2-Effective communication skills .

3-Listening skills .

4-Customer Focus skills .

On a scale of 1 - 5 please rate your fluency in
spoken English

3