Subject: Tech Support Candidate - Dipankar mandal
From: Dipankar mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jun 2022 10:33:05 -0400

Tech Support
Test

Name

Dipankar
mandal

E-mail

[email-masked]

Phone Number

(91) 8077649614

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
let's figure out where the problem is

The problem only happens with certain website

Try clearing firefox coockies and cache

The website load but doesn't work properly

The problem only happens on a secure (http) website

The problem only happens in Firefox

The problem happens in all web browser

Other less common problem

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen

Touch and hold Bluetooth

Tap Pair new device. If you don't find Pair new device, check under Available
devices or tap More Refresh

Tap the name of the Bluetooth device you want to pair with your device

Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

A technical support job puts together the knowledge of
computer its know-how and the skills required for customer service Its aim is to
help customers with issues related to computers.

On a scale of 1 - 5
please rate your fluency in spoken English

3