Subject: Fw: Tech Support Candidate - Amarendra Pratap singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 8 Jun 2022 07:37:46 +0000

no
________________________________
From: Amarendra Pratap singh <[email-masked]>
Sent: Tuesday, June 7, 2022 6:31 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Amarendra Pratap singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Amarendra Pratap singh
E-mail  [email-masked]
Phone Number    (91) 9667882994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Genpact india private limited   Technical associate     90 days 35535
Previous Employer 1     team computer private limted    Technical associate     8th july 2021   20,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  so i will follow some basic steps for this which is follow as troubleshooting steps.
1.Check internet is working or not.
2.check proxy setting.
3.Clear all browsing history.
4.Check in different browser.
5.Check in private mode .
6.LAN or Wifi properly connected or not.
these above steps which we need to follow for up.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps:
1.Trun on the Bluetooth device.
2 Switch on Bluetooth device through phone.
3.Then pair the both the device.
4.Once connected then ready to play.
What according to you makes you a good candidate for customer service or technical support job? According to me good candidate always provide the quick solution as per issue to our customer within a time frame so that our customer work easily.
On a scale of 1 - 5 please rate your fluency in spoken English  4