Subject: Fw: Tech Support Candidate - manoj shrivastava
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 8 Jun 2022 07:37:01 +0000

no
________________________________
From: manoj shrivastava <[email-masked]>
Sent: Tuesday, June 7, 2022 7:33 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - manoj shrivastava

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    manoj shrivastava
E-mail  [email-masked]
Phone Number    (+91) 8770202923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      sector 45 gurugram
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        na      na      na      na
Previous Employer 1     gagnet technologies     junior network engineer         oct 2021        19500
Previous Employer 2     na      na      na      na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  if website are not working so first of all i will cheak my internet connection. and if my internet connection is good so i will try to restart the browser and again try to open it.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1)first of all the power cable of speaker is insert in electricity port and turn on the switch after that i will turn on my bluetooth speaker switch.
2)turn on my mobile phone.
3) open the setting on my mobile phone.
4) tap on bluetooth option in setting
5) searching new device.
6) select the speaker and pairing this speaker
after this all step my speaker get connect with my mobile.
What according to you makes you a good candidate for customer service or technical support job? Candidate who is a good listener. candidate who can  understand the problem of customers. and trying to resolve it with a good manner and trying to slove the customer issue with customers satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English  4