Subject: Fw: Tech Support Candidate - Sumaiya Khatoon
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 8 Jun 2022 07:17:03 +0000

no
________________________________
From: Sumaiya Khatoon <[email-masked]>
Sent: Wednesday, June 8, 2022 12:49 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sumaiya Khatoon

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sumaiya Khatoon
E-mail  [email-masked]
Phone Number    (+91) 8543900565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok Nagar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Max HealthCare Pvt Ltd. Sr. Executive   30th May        30000
Previous Employer 1     Cogent e services       Customer Care executive 30th May        25000
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Restart My Device.
Many basic problems can be solved simply by restarting the device. This clears caches, and forces the device to re-load the program or web page you may be having issue with.

Before restarting or shutting down the device, make sure to save all necessary work to prevent data loss.

2. Make Sure the Internet Connection Works properly.
Open your browser. In the address bar at the top, type in , then push Enter or Return.

3.Make sure that we are able to load Google.com. Once this loads, make sure we are able to search.

4. If searching doesn't work, then there is a reason that we are not connected to the Internet.

5. Refresh the page.
So the first thing to try is simply reloading the page. Forcing a complete refresh and download of a page tells the web browser to try downloading and displaying everything again.

6. Make sure JavaScript is enabled.

7. Make sure Cookies are enabled.
The next step is to check whether cookies are enabled.

8. Clear your cache and cookies.

9. Try a different web browser
Not all web browsers are equal as some have more features than others, and some might have bugs that prevent some websites from working properly.

10. Test the Internet Speed
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect Bluetooth speaker to the phone

1.Go to settings.

2.Tap the Bluetooth option.

3.Turn on Bluetooth - it’s often a button with a Bluetooth symbol on it.

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it discoverable.

6.On your mobile select your speaker (it might have the speaker’s brand name listed).

7.Connect and Play music.

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.
What according to you makes you a good candidate for customer service or technical support job? According to me being a good candidate for customer service or a technical support job means having a through knowledge of the inventory, experience with related products, and being able to help customers make the best choices for them and also I believe in my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English  5