Subject: Tech Support Candidate - Dinesh kumar Dinesh
From: Dinesh kumar Dinesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jun 2022 02:54:26 -0400

| | Tech Support Test

Name | Dinesh kumar Dinesh
E-mail | [email-masked]
Phone Number | (+91) 8076268011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Senior IT engineer | Immediately joiner | 25k
Previous Employer 1 | CiPL | Desktop engineer | 30 june | 15k
Previous Employer 2 | Jeet infotech | Desktop engineer | Dec2019 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly Checking the internet connection and then use a ping checker.run step-by-step diagnostics.conduct a traceroute. Or clear cache or history then restart browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth
Search nearest bluetooth device
Select your device
Connnect with pair code
Device paired

What according to you makes you a good candidate for customer service or technical support job?

Good communication skill understand user requirement
Giving technical support as required
Never be argument with client
Soft spoken and smart & hardwork

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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