Subject: Tech Support Candidate - manoj shrivastava
From: manoj shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jun 2022 10:03:41 -0400

| | Tech Support Test

Name | manoj shrivastava
E-mail | [email-masked]
Phone Number | (+91) 8770202923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 45 gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | gagnet technologies | junior network engineer | oct 2021 | 19500
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | if website are not working so first of all i will cheak my internet connection. and if my internet connection is good so i will try to restart the browser and again try to open it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)first of all the power cable of speaker is insert in electricity port and turn on the switch after that i will turn on my bluetooth speaker switch.
2)turn on my mobile phone.
3) open the setting on my mobile phone.
4) tap on bluetooth option in setting
5) searching new device.
6) select the speaker and pairing this speaker
after this all step my speaker get connect with my mobile.

What according to you makes you a good candidate for customer service or technical support job? | Candidate who is a good listener. candidate who can  understand the problem of customers. and trying to resolve it with a good manner and trying to slove the customer issue with customers satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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