Subject: Tech Support Candidate - Amarendra Pratap singh
From: Amarendra Pratap singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jun 2022 09:01:04 -0400

| | Tech Support Test

Name | Amarendra Pratap singh
E-mail | [email-masked]
Phone Number | (91) 9667882994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact india private limited | Technical associate | 90 days | 35535
Previous Employer 1 | team computer private limted | Technical associate | 8th july 2021 | 20,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

so i will follow some basic steps for this which is follow as troubleshooting steps.
1.Check internet is working or not.
2.check proxy setting.
3.Clear all browsing history.
4.Check in different browser.
5.Check in private mode .
6.LAN or Wifi properly connected or not.
these above steps which we need to follow for up.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:
1.Trun on the Bluetooth device.
2 Switch on Bluetooth device through phone.
3.Then pair the both the device.
4.Once connected then ready to play.

What according to you makes you a good candidate for customer service or technical support job? | According to me good candidate always provide the quick solution as per issue to our customer within a time frame so that our customer work easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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