Subject: Fw: Tech Support Candidate - Ajay Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:54:17 +0000

no
________________________________
From: Ajay Kumar <[email-masked]>
Sent: Thursday, June 2, 2022 7:37 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ajay Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ajay Kumar
E-mail  [email-masked]
Phone Number    (91) 8745058956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sec 135 Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Progressive Infotech    Sr Technical Analyst    Na      21130
Previous Employer 1     Derma Matrimony         Technical Support       08-01-2055      20000
Previous Employer 2     Quess Corp      System Engineer         30-04-5 2017    21000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  For rectify the issue. I'm will try below mentioned troubleshooting steps:
1. Check internet connectivity
2. Firewall or proxy settings
3. Modem/Router
4. Clean Cache and Cookies
5. Restart the machine
6. Ping Google in command for Connectivity check
7. might be issue with website so will check the another website as well

These are most troubleshooting step which we performed when any websites are not opening
Please list the steps to connect a Bluetooth speaker to your mobile phone.      For connect the Bluetooth Speaker with mobile first we will enable the Bluetooth of mobile and start seach for nearby bluetooth devices. Once the specific device found in search, we will select that. After this we will get a popup for pair the device with mobile. Once it paired menas the connection is established
What according to you makes you a good candidate for customer service or technical support job? A candidate should have some personal ethics and attiquetes to deal with customer.
1. Politness
2. Soft spoken
3. Good communication skills.
4. Listen customer issue carefully for understand that what is main issue which customer is facing
5. Calm and patienceful
On a scale of 1 - 5 please rate your fluency in spoken English  4