Subject: Fw: Tech Support Candidate - Manish Garg
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:54:02 +0000

interview
________________________________
From: Manish Garg <[email-masked]>
Sent: Thursday, June 2, 2022 7:59 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Manish Garg

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Manish Garg
E-mail  [email-masked]
Phone Number    (91) 8506970983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Uttam Nagar, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Quatratex digital Pvt Ltd       Sr. Technical support executive Na
Previous Employer 1     Allsec technologies Pvt Ltd     Customer care executive Na
Previous Employer 2     Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  That depends on the error of website is not opening then i will check wifi connection and if that is working fine then i will check ping command for connectivity of internet from ISP. And if that is working fine then i will restart router. And i am sure most of the time it fix the issue.

And if it is the browser issue, first i will use different browser to check if it is or not then i will install the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Bluetooth in the speaker.
2. Turn in Bluetooth settings in phone.
3. Check the Bluetooth speaker are discoverable
4. Then click on it and piar it.
It should be connected.
What according to you makes you a good candidate for customer service or technical support job? I have 6+ yrs experience in technical support with handling customer escalation and issues. Also i have some extra skills like html, MySQL, css, and digital marketing which i am sure help and company both in every possible aspects.
On a scale of 1 - 5 please rate your fluency in spoken English  4