Subject: Fw: Tech Support Candidate - Mohit Guota
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:53:21 +0000

interview
________________________________
From: Mohit Guota <[email-masked]>
Sent: Friday, June 3, 2022 1:05 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mohit Guota

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mohit Guota
E-mail  [email-masked]
Phone Number    (91) 9034012434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Chandigarh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Finxera Inc.    Analyst 6 July 2022     25.5 K
Previous Employer 1     Teleperformance Support executive       26th Apr 2021   18K
Previous Employer 2     Eclerx services Analyst 16th Mar 2019   15K
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I'll check my Internet connection first if it's not working I'll connect to a stable internet connection.

2.If internet is working then I'll check the URL if it's correct or not.

3.If URL is correct then I'll go in browser's settings to clear cache & cookies and restart the system.

This is how I'll handle the issue and if the issue remains the same we need to reach out to specialized team to get help.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn ON Bluetooth of Mobile phone & Bluetooth speaker both

2.Search the name of Bluetooth speaker in Available devices in Mobile phone

3.Start pairing mobile phone Bluetooth with Speaker

4. After pairing we can connect both the devices.
What according to you makes you a good candidate for customer service or technical support job? I've experience more than 4 years where I took challenges of delivering best support to meet Service level agreement with more flexibility and pressurising situations. I've met the KPI's of all the process and got various clients l appreciations in helping to troubleshoot the issue remotely.
On a scale of 1 - 5 please rate your fluency in spoken English  4