Subject: Fw: Tech Support Candidate - Raju Gundeboina
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:52:50 +0000

no
________________________________
From: Raju Gundeboina <[email-masked]>
Sent: Friday, June 3, 2022 7:59 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Raju Gundeboina

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Raju Gundeboina
E-mail  [email-masked]
Phone Number    (+91) 9912014141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Hyderabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Compulse Systems        Network Support Engineer        15.03.2022      42166
Previous Employer 1     IT Cons E Solutios Limited      Desktop Support Engineer        30.06.2017      17500
Previous Employer 2     Reliance Composite Insurance Broking Limited    Admin   30.10.2015      10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Need to check the System connected in network or not
2. If it is in Network Weather the user is having rights to access the Website or not.
3. Check the System Admin has given the permission to access the website or not
4. Clear the cache memory on browser
5. if the system is not in network we need to the Lan port, System NIC card, System is in Domain or not, and check the Switch end weather the port is up or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power on the Bluetooth speaker
2. Enable the Bluetooth in Mobile
3. Search for Device name
4. Select the Bluetooth device
5. Pair the device
What according to you makes you a good candidate for customer service or technical support job? 1. On time support is important
2. Immediately Resolution is important
3. If not resolved need to explain properly what exactly the device have an issue and how much time it takes to resolve it.
4. Update every situation to Immediate reporting person if not available next Immediate person
On a scale of 1 - 5 please rate your fluency in spoken English  3