Subject: Fw: Tech Support Candidate - Madhav Yeggireddy
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:51:13 +0000

interview
________________________________
From: Madhav Yeggireddy <[email-masked]>
Sent: Friday, June 3, 2022 1:24 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Madhav Yeggireddy

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Madhav Yeggireddy
E-mail  [email-masked]
Phone Number    (91) 8985676175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Andhrapradesh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Active directory, O365, BFSI application
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        MINDTREE        Engineer        23/05/2022      33000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we would ask them to check if other web applications are working.
If other application are not working, I would recommend them to check their internet connection and then try loading the site. If other application are working and this is the only site not working, then I would suggest them to access the app on other browser, if it works on other browsers then I would do a current browser reset and it should be good. If it is still not working I would ask if he is trying to access the site for the first time and if he is accessing it for the first time, I would suggest him to initiate an access request and if not I would ask him when was the last time he accessed the app. If it is long time back I would check for his access to site on Security group using Active directory by referring to knowledge base and previous tickets for such issue and resolve it accordingly
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings on your mobile
Search for Bluetooth
Turn on your Bluetooth device and search for nearby Bluetooth devices on mobile
Make sure your other Bluetooth speaker is ON and it is nearby your mobile. It then shows your speaker name on listed Bluetooth devices on your mobile. Click on it and it gets connected

What according to you makes you a good candidate for customer service or technical support job? I love talking to people and resolve their issues
On a scale of 1 - 5 please rate your fluency in spoken English  4