Subject: Fw: Tech Support Candidate - Ankush Shukla
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:49:26 +0000

no
________________________________
From: Ankush Shukla <[email-masked]>
Sent: Friday, June 3, 2022 9:53 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ankush Shukla

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ankush Shukla
E-mail  [email-masked]
Phone Number    (91) 9015425321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.I will refresh the page
2.I will assure  is enabled
3.After that I will ensure Cookies are enabled,
4.Will clear the cache and cookies.
5.Will make sure that the browser is up to date.
6.Restart your web browser.
7.After that,will move to another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Power on the Bluetooth device
2.Open the Bluetooth of the phone
3.Check the available device on phone in Bluetooth setting.
4.Select the name of the Bluetooth device and pair it with the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? His/Her way of talking and their communication skills.
The level of understanding they have about the product and the problem that the user is facing.
Efficiency in resolving that problem
On a scale of 1 - 5 please rate your fluency in spoken English  4