Subject: Fw: Tech Support Candidate - Rohit Darmwal
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:48:54 +0000

no
________________________________
From: Rohit Darmwal <[email-masked]>
Sent: Saturday, June 4, 2022 1:09 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rohit Darmwal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rohit Darmwal
E-mail  [email-masked]
Phone Number    (+91) 9568616059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Haldwani
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        BT Global Services      CSSS    NA      38000
Previous Employer 1     Amazon Development center Noida CS -DP  21/12/21        28960
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Open a new tab and check to see if you can load another website like google.com or mozilla.org.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open blutooth setting
Turn of bluetooth
Add device
Click on the bluetooth device
pair the code
What according to you makes you a good candidate for customer service or technical support job? A person who can acknowledge customer issue, paraphrase and empathaise with the customer.
First resolution is the key to the good customer service.
On a scale of 1 - 5 please rate your fluency in spoken English  4